Five Star Luxury Tours & Transfers
Last updated: 26 October 2026.
Who is responsible for your information
Martin Walker is a sole trader trading as Five Star Luxury Tours & Transfers, operating from Hillsborough, Co. Down. Postal address: 54 Woodvale, Dromara, Co. Down, BT25 2JB. For privacy enquiries contact info@fivestarluxurytransfers.co.uk or +44 7961 904371.
Information we use
When you enquire or book, we use the contact and journey information you provide, including your name, email, telephone number, passenger numbers, collection and destination details, dates, flight or cruise details and relevant booking messages. If an organiser, hotel or travel agent books on your behalf, they may provide these details to us. Please give only information needed to arrange your journey and avoid sending unnecessary sensitive information.
Our booking and payment systems process booking references, payment status and transaction information. PayPal or Stripe processes online payment details through the payment option you choose. Website services may process technical information such as IP address, browser details and security logs.
Why we use information
We use information to respond to your requested quotation, arrange and provide transport, communicate about your booking and handle payments. The lawful basis is taking steps at your request before a contract and performing our contract with you. Where you arrange travel for another person, our legitimate interests include coordinating the journey and providing the requested service with appropriate regard to passengers’ rights.
We also use relevant records to meet accounting and other legal obligations, and where necessary for our legitimate interests in protecting the website, preventing misuse, resolving complaints and establishing or defending claims. We do not currently send promotional email newsletters or marketing text messages. Booking and enquiry messages are used to manage the service you request. Optional advertising cookies and identifiable client photographs need the appropriate permission or other lawful basis; making a booking is not permission to use your photograph for advertising.
Who receives information
We share the journey and contact details necessary to fulfil your booking with the chauffeur or professional transport provider assigned to it. Relevant service providers include website hosting and maintenance, booking systems, email and communications services, payment processors and, where required, professional advisers, insurers and public authorities. We limit disclosure to what is needed for the purpose.
Using WhatsApp, social networks, PayPal or Stripe also involves their own services and privacy information. Some technology providers may process information outside the United Kingdom. International processing arrangements depend on the provider and service involved. Where a restricted transfer is involved, applicable adequacy arrangements or appropriate contractual safeguards are required. Contact us for details relevant to your information. Providers publish their own information, including Google, Microsoft, Meta, PayPal and Stripe.
Cookies and website services
Essential website functions support security, booking and payment processes. The website also contains Google Analytics, Google Tag Manager, Microsoft Clarity and Meta Pixel code, and third-party features such as Google reviews, maps and messaging links may communicate with their providers. Optional analytics and marketing scripts are held until you allow the relevant cookie categories. Google Analytics requires statistics consent; Meta Pixel requires marketing consent. Our mixed Google Tag Manager container is held until both statistics and marketing are allowed. You can reject optional cookies and continue browsing and using essential booking functions. Use Cookie preferences to change your choice or withdraw consent. Accepting booking terms does not give cookie or marketing consent. Browser cookie controls are also available, but blocking essential storage may affect booking functions.
Keeping information
We review unsuccessful enquiries 12 months after the last contact and securely delete personal information unless there is a specific continuing reason to retain it. If an enquiry becomes a booking, the relevant booking and financial records follow the requirements below.
Financial records are kept for the HMRC period applicable to a sole trader: at least five years after the 31 January submission deadline for the relevant tax year, and longer where a legal requirement, tax enquiry or unresolved claim requires it. Other journey and correspondence details are kept only while needed to arrange and deliver the service, deal with complaints or establish, exercise or defend legal claims. We review continued retention where a longer period is needed and remove or anonymise information that is no longer necessary.
These rules apply to the records we control, including website submissions, email and messaging. Backup copies are subject to backup rotation and access restrictions. These are retention and review rules; they do not mean every record is automatically deleted on a fixed date.
Your rights and complaints
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information, and may object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without affecting processing already lawfully carried out. Contact Martin Walker using the details above. Some information may still need to be retained to meet legal obligations or handle a claim.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/. Please contact us first if you would like us to help resolve a concern.
Changes to this notice
We may update this notice when our services or use of information changes. The date above identifies the latest version. Read our Cookie Policy for cookie information and use Cookie preferences to change optional choices.